The people at Toptaarten.nl
The parent company behind Topbloemen.nl is Topgeschenken Nederland BV in Nieuw-Vennep. The entire team consists of more than 110 driven colleagues who are ready to help you and each other every day. Our common goal is to make as many people as possible happy with a gift! Whether it's a birthday, get well soon, a new baby or just for fun, Topgeschenken.nl has a great range of gifts, suitable for every occasion.
Managing Director, Edwin van Arkel
“"It's wonderful to be able to surprise thousands of clients with gifts every day with our team!"
The management of Topgeschenken Nederland BV consists of the brothers Edwin and Robbert van Arkel. Edwin (founder and managing director) founded the company in 1999 and started as a florist at the time. Robbert joined in 2015 as operational director. Together with the management team they run the daily operations.
Customer service team leader, Valery Duffels:
""Helping the customer to their satisfaction is what customer service is all about. Experiencing every customer contact as positive, that is a great experience".
For questions, problems or advice, you can contact our customer service team 6 days a week and they will be happy to help you. The customer service employees are ready to help and support you quickly and correctly before, during and after your order. You can also ask general and product-related questions here.
Sales Team leader, Sander Kuijt
"Delivering messages, that's what we do! Delivering your personal message for better or worse"
You want to say something to someone (on behalf of your company); 'thank you', 'get well', 'congratulations' or 'just like that' because you just had a nice telephone conversation. We give that person a good feeling on your behalf. We do this with flowers, cake, fruit basket, bottle of wine or champagne, a gift certificate and many other gifts. We combine your wishes regarding the appearance and personalization with the administrative wishes. You don't have to worry about it anymore, how pleasant is that? From online ordering environments for all (authorized) employees to customized solutions for hundreds or even thousands of recipients of your personal message. The Topgeschenken sales department is ready for you! Contact us to discuss how we can deliver your 'messages' too.
Partnermanagement for florists & bakers
Partnermanagement Team leader, Winston Panka:
""We are always looking for top cooperation with local artisan florists and bakers in the Netherlands and Belgium."
The account management team is the safety net for our affiliated florists and bakers. They are available to the florists and bakers 5 days a week for questions and make the cooperation run as smoothly as possible. In addition, they take care of the national coverage of only the best partners, so that we as an organization can keep every customer satisfied with a fast service and delivery without problems!
Finance & administration
Financial manager, Arwin Boom:
"Making customers, partners and suppliers feel good, that's what the administration is working towards every day."
Because if the administration is not in order, we cannot function properly as an organization. This affects our customers, partners and suppliers! So if you have any questions about your invoice or payment, please contact our administration team. Our team is ready to answer all your questions.
Marketing & Product Development
Marketer, Marieke Overzier
"We don't sell a product, we sell a fulfillment of the customers' needs.”
A customer goes through a certain journey, from needing a product or service to buying it. In these different phases, we want to be visible through different channels and be able to fill the need that is there at that moment. Within the marketing department we are working to optimize this process and get to know our customers better, so that we can offer what is important to them.
Product Development, Nienke Donselaar
"Sometimes you wake up with a head full of ideas".
The product development department is constantly working on "providing a good feeling". We want to surprise the customer with a high-quality assortment. We put together the assortment based on customer needs and follow the latest trends in design. The creation of an idea until it goes 'live' on the website is a lively process that we guide from A to Z.
Purchasing, Product Management and Operations
"From fruit, beer and beauty packages to office furniture and transport to our florists."
All external products and services are handled by the Purchasing Department. After the creative process is complete, the Purchasing Department comes into the picture. We look for the best supplier for the purchasing needs and enter into an agreement with them, preferably for a long period of time. Everything is under the sign of top quality and top experience!
Product Management, Danny Felthuis:
"Punctuality and 'data crunching' are the core concepts."
The technical side of purchasing is carried out and managed by the Product Management department. All products sold on one of the Topgeschenken websites have passed through the hands of Product Management. Not only the creation of products but also a part of stock management are the main tasks of this department. Product Management is an indispensable link between purchasing, product development and logistics.
Operations, Ruben Gimpel:
"Where do we need to learn and grow, so that we can improve our processes, which will enable us to satisfy our customers and achieve our goals."
This is essentially what the Operations Department is all about. In an environment where customer wants and needs are subject to change, as a service-oriented organization you will have to continuously strive for optimal service.
HR Advisor, Natalia van Schie
"Our employees are the key to success"
The success of the organization is determined by the quality of its employees. The right person in the right place, good mutual cooperation and commitment are of great importance to us, to contribute to the organization for the best result. We do this by building a bridge between the organizational goals and the employee goals and by contributing to this with a proactive HRM policy.
IT manager, Ronald Hoogland:
"Making everyone feel good is what we focus on every day."
Both for the development of our websites but also the internal systems, we work daily to realize the best possible user experience.
Logistics Team Leader, Marcel van den Ancker:
“Our goal is that the customer can count on all orders being delivered to their full satisfaction and on time".
The logistics team is ready 6 days a week to carefully put together all your gifts and provide them with your personal message. The team ensures that the gift is beautifully packaged and prepared for shipment so that the recipient is pleasantly surprised at the moment of receiving.
On behalf of the great colleagues at the reception
“A day without laughter is a day wasted. That is what we want to convey to our visitors on a daily basis.”
These great colleagues at the reception desk are the daily face of Toptaarten.nl. They receive our visitors with a smile and are responsible for the order processing of the gift vouchers. In addition, and certainly not unimportant, we owe them a delicious lunch every day!