The people at Toptaarten.nl
Topgeschenken Nederland BV, of which Toptaarten.nl is a part, is located in Nieuw-Vennep. The team consists of about 130 passionate colleagues who work hard every day to deliver gifts to you. Our common goal is to make as many people as possible happy with a gift! Whether it's a birthday, get well wish, birth or just for fun, Topgeschenken.nl has a nice assortment for every moment.
The management
General director Edwin van Arkel:
“It is wonderful to work with our team to surprise thousands of customers with gifts every day!”
Our management team is led by Edwin van Arkel (CEO). Edwin founded the company in 1999, starting his career as a florist. He remains at the helm of the organization and, together with the management team, is passionately committed to overseeing the daily operations and management of the company.
Customer support
Team leader customer support, Valery Duffels:
"Helping customers to their satisfaction is what customer service is all about. Experiencing every customer contact positive is a great experience."
Our customer support team is open six days a week for questions, concerns or advice. Our customer support team is happy to assist you and is ready to help and support you quickly and correctly. Before and after your order. Do you have a general or product-related question? Even then you can contact our customer support.
Sales
Senior Sales Support, Joy Verhoeven
"Delivering messages, that's what we do! Delivering your personal message at sweet and sorrow."
You want to say something to someone (on behalf of your company); 'thank you', 'get well', 'congratulations' or 'just because' because you just had a nice telephone conversation. We make that person feel good on your behalf. We do this with a flower, cake, fruit basket, bottle of wine or champagne, a gift certificate and many more gifts. We combine your wishes about the look and personalization with the administrative requirements. You have nothing to worry about, how nice is that? From online ordering environments for all (authorized) employees to customized solutions for hundreds or even thousands of recipients of your personal message. Topgeschenken's sales department is ready to help you! Contact us to discuss how we can also deliver your messages.
Marketing and communication
"Being busy every day helping people surprise and delight another person. That's just really nice and fun to do.”
A customer goes through a certain journey, from need for a product or service to purchase. In these different stages, we want to be visible through different channels and be able to fulfill the need at that moment. Within the marketing department we are working daily to optimize this process and get to know our customers better, so that we can offer what is important to them.
Category Management Topgeschenken.nl & Topfruit.nl
"Sometimes you wake up with a head full of ideas."The product development department is constantly working on "delivering a good feeling. We want to surprise the customer with a high-quality assortment. We compile the assortment based on customer needs and follow the
Administration
"Making customers, partners and suppliers feel good is what the administration works on every day."Because if the administration is not in order, we cannot function properly as an organization. This affects our customers, partners and suppliers! So if you have any questions about your invoice or payment please contact our administration. Our team is ready to answer all your questions.